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We do our best to dispatch within 1-3 working days of your order by next day courier (UK Mainland). You will recieve a separate email with your tracking number from UPS. Please check this for your delivery date. If you live in a remote area your order may be dispatched by Royal Mail instead. If there is a delay with your order we will contact you by email. UK mainland delivery charges are £6.50 per 12kg. For the Highlands, Channel Islands and Northern Ireland there will be a surcharge. Delivery charges are calculated and displayed on the second checkout page.
N.B. Please ensure you provide an appropriate day-time delivery address and contact telephone number. If you expect to be out you can leave instructions for the package to be left with a neighbour or in a safe place; just ensure the signed note can be taken by the courier for their records.
We ship orders to most countries worldwide (except Australia, USA and Canada; please see below). Orders will be shipped by UPS Courier or Royal Mail depending on the service availability for your country.
You may receive an automatic shipping fee of £999.99 if you reside in a country that we do not currently have shipping cost calculations for. If so please contact us directly for a quote.
Australia, USA and Canada
We are very sorry but we cannot currently ship to Australia, USA or Canada due to strict import regulations for fish feeds.