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We do our best to dispatch within 1-3 working days of your order by next day courier (UK Mainland). You will recieve a separate email with your tracking number from UPS. Please check this for your delivery date. If you live in a remote area your order may be dispatched by Royal Mail instead. If there is a delay with your order we will contact you by email. UK mainland delivery charges are £6.50 per 12kg boxed items. For the Highlands, Channel Islands and Northern Ireland there will be a surcharge. Delivery charges are calculated and displayed on the second checkout page.
N.B. Please ensure you provide an appropriate day-time delivery address and contact telephone number. If you expect to be out you can leave instructions for the package to be left with a neighbour or in a safe place; just ensure the signed note can be taken by the courier for their records.
We ship orders to most countries worldwide (except Australia, USA, Canada, Russia, Uruguay; please see below). Orders will usually be shipped by UPS Courier depending on servce availabilty for your country. For countries outside the EU duties and taxes are the responsibility of the customer.
You may receive an automatic shipping fee of £999.99 if you reside in a country that we do not currently have shipping cost calculations for. If so please contact us directly for a quote.
Australia, USA, Canada, Russia and Uruguay
We are very sorry but we cannot currently ship to Australia, USA, Canada, Russia and Uruguay due to strict import regulations for fish feeds.